Service 06 · Funnel Automation
Clinic follow-up automation that never forgets a patient.
Your follow-up runs 24/7, even when your clinic is closed. We set up instant replies, missed-call text-backs, reminders and recalls across calls, SMS, WhatsApp, email and DMs, so every patient hears from you fast and your team picks up the conversation warm.
Free 30-minute call We review your clinic live You see the plan first
Patients go cold while your team is busy treating patients.
The enquiry that comes in at 9pm. The missed call during a procedure. The check-up that was due three months ago. Each one is a paying patient, and each one quietly disappears when nobody follows up in time.
- Evening and weekend enquiries answered the next day, if at all.
- Missed calls that never get a call back.
- Reminders sent by hand, when someone remembers.
- Happy patients who never come back and never leave a review.
What we set up so no patient slips away.
We build the follow-up your front desk would run if it never got tired. It replies, reminds and recalls on time, every time, then hands each patient to your team to confirm the booking.
- Every enquiry answered in seconds.Instant replies on calls, SMS, WhatsApp, email and DMs, day or night, so patients know the clinic heard them.
- Missed calls turned into bookings.A text-back goes out the moment a call is missed, with a booking link and a promise of a call back from your team.
- Quiet enquiries chased.Follow-up sequences that gently bring back patients who asked and went silent, until they book or say no.
- Fewer empty chairs from no-shows.Confirmations and reminders at the right times, with a fast way to reschedule instead of disappearing.
- Patients brought back on time.Recalls for check-ups, reviews and follow-up visits, so past patients return without anyone having to remember.
- More reviews, every week.Review requests sent after visits, so your rating stays fresh where new patients compare clinics.
Automation keeps patients warm. Your team closes the booking.
Automations work when they sit inside a clear booking flow and are fed by a steady stream of enquiries. That’s why they run alongside these levers.
- Booking & OperationsOne pipeline and clear routines, so every automated reply lands with someone who acts on it.
- Leak ClosureWe find where patients drop out today, then set up the follow-up that plugs each gap.
- Lead GenerationNew enquiries from Google, Maps and social, met by follow-up that never sleeps.
Built for clinics too busy to chase every patient by hand.
Private clinics and hospitals in Lagos and Abuja with enquiries coming in from every direction and a team that would rather spend its time with patients.
- Dental clinicsSix-month recalls and consult reminders.
- Skin & aesthetic clinicsFollow-ups for treatment courses and repeat visits.
- Fertility centresDiscreet replies and consultation reminders.
- Diagnostic labs & imagingPrep instructions, reminders and repeat health checks.
- Physiotherapy clinicsSession reminders that keep plans on track.
- Private hospitalsSpecialist clinic follow-ups and annual check-up recalls.
Not for you if nobody on your team will act on the conversations the automations start. We’ll tell you straight on the call.
Automatic on follow-up. Human on care.
- No medical advice in any automated message.
- Discreet wording, with no treatment details where others might read them.
- Every message and template approved by you before it goes live.
Patients can always reach a real person at your clinic. Our automations make sure they reach one faster.
Straight answers.
Is this just WhatsApp automation?
WhatsApp is one channel among several. Patients reach clinics by phone, SMS, email, Instagram and Facebook DMs, website forms and walk-ins. We set up follow-up on the channels your patients actually use, and we use WhatsApp where it fits, within its business messaging rules.
Won’t automated messages feel cold to patients?
They can if they pretend to be a person or try to do too much. Ours are short, written in your clinic’s voice, and their job is simple: acknowledge the patient fast and get them to your team. Anything clinical or sensitive goes straight to a person.
Will this stop no-shows completely?
No. Reminders and confirmations reduce forgotten appointments, but some patients will still miss a visit. We make rescheduling easy and show you each month how attendance is moving, so you can judge the difference for yourself.
Will Kren reply to our patients?
No. We set up and maintain the automations. Your own team handles the real conversations, the final follow-up and the booking, because patients want to speak to the clinic that will treat them.
See how many patients go quiet after they first ask.
Book a free 30-minute strategy call. We’ll test how your clinic responds today, show you where patients are dropping off and the first follow-ups we’d set up.